Account Privacy

How do I contact Parmar Apparel with a data privacy or security

You can contact our customer service using our contact page.

You will be able to reset your password using our password retrieval page.
Our privacy policy can be found here.
You can change your personal details in your G-Star account. After login, go to ‘My account‘ to change your personal information.
All information regarding cookies can be found in our cookie statement page.

Delivery and Shipping

In case you receive a wrong, damaged, or defective item, you can immediately return your item
free of charge and place a new order.

Once your order is placed, we are able to modify your delivery address within 4 hours. We
recommend that you contact our customer service via Email in order to quickly assist you.
We aim to process every order as fast as possible, modifying an address is not always possible.
You can also wait for the order to be shipped and contact the carrier to update the delivery
address.
In case you need assistance, please contact our  customer service.

We are sorry to hear that. We aim to ship your order within 24h after receiving it; however,
please allow 48 hours for tracking information to be shared with you via email.
Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping
confirmation?
Please follow the below steps:
Step 1:Check your order status via “Where is my order”
Step 2: Check the track and trace ‘if available’
Note: The total transit time from the moment you received the shipping confirmation to the
estimated delivery day is 6-16 days (within USA).
Step 3: If the estimated delivery time has passed, please contact customer service
Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

We are happy to assist you. If your order is marked as delivered but you are still missing your
Parmar Apparel item(s); please follow the below steps:
Step 1: Check if you received two or more shipping confirmations for the same order. This
means that you will receive multiple packages separately. Make sure that you check each track
and trace information for each of the item(s)
Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery
address; some carriers will deliver your parcel(s) to neighbors or a pick-up location
Step 3: If your order still shows delivered but you were not able to locate it, please
contact customer service

Ordering

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.
Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order so you don’t miss on your favorite denim style.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 
  1.  Double check your delivery and payment details, including the billing address for any missing or incorrect information.
  2. Clear your cache and cookies before you try to place the order again.
  3.  Make sure that items in your shipping bag haven’t sold out in the meantime.
  4. Wait 24 hours before attempting a new purchase
In case you still need assistance, please contact our customer service team

Vouchers can’t be applied on sale items unless stated otherwise.
Vouchers can only be applied on selected items unless stated otherwise.

Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy.

Payment

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”
Voucher terms and conditions:
Vouchers can’t be applied on sale items unless stated otherwise 
Vouchers can only be applied on selected items unless stated otherwise.
Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.
An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. 
Vouchers are not transferable or redeemable for cash or credit.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorization of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorization, please contact your bank.

Yes, that is possible. By using Klarna you can split your purchase into 4 interest-free payments. More information can be found on Klarna.com

That’s right, students can benefit from 20% discount – and it couldn’t be easier.

For instant access to this discount simply join now and verify your student status with SDisc.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

Payments on Parmar Apparel are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

Discover

PayPal

Klarna

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution

Return and Refund

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

All Parmar Apparel purchases have a 60-day return policy and must be returned in the country of purchase. 
Don’t take tags and/or labels off
The product must be unused and not damaged
Returning underwear and/or face mask is not accepted
Items that have not been worn and that still have the original label and packaging may be returned within 60 days after receiving them. You may try on the items (with the exception of underwear and face masks) to see whether they fit and if the model meets your expectations. You cannot exchange items.

All Parmar Apparel purchases have a 60-day free return policy.
Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label. You can return your order at a FedEx Service Point.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

To generate a new return label, please visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

Your refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

NOTE: Parmar Apparel will never send you an SMS or email asking you to confirm your information for a refund.